We aim to ensure your satisfaction with the purchase of our 3D-printed enclosures and accessoires.
If, for any reason, you are not satisfied with your purchase, you may return it within 14 days under the following conditions:

The protective film on the 3D-printed enclosure must not be removed or damaged.

The return request must be submitted to us within 14 days of receiving the enclosure.

- Please note that once the protective film on the plexiglas has been removed or the enclosure is used already and filled with substrate or other objects returns will no longer be accepted.

We kindly ask you to contact through e-mail [email protected] within the specified timeframe to initiate the return process. Detailed instructions on how to safely package the house for return will be provided. We reserve the right to refuse returns that do not meet our return policy criteria or if the 3D-printed enclosure or accessoires is damaged.

Shipping costs for returns are for the customer. 

Shipping costs for returns are the responsibility of the customer. As a small independent business owner, I personally handle every order and am currently unable to absorb the cost of return shipping. Thank you for your understanding and support. 

Guarantee expires when objects are placed on top of the LED light, the LED light may overheat with blocking ventilation and will malfuntion.

Please note that the terrarium is carefully assembled and should not be taken apart. Disassembling the terrarium may cause parts to break, become damaged, or no longer fit together properly (Please see the image below on the page). Components may also become loose or fail to fit securely when reassembled, which can affect the overall structure and appearance. We kindly ask you to keep the terrarium intact to ensure it remains in perfect condition. 

At Eightlegged fluffs, we value our customers satisfaction and strive to ensure a smooth and reliable shopping experience.
In the unfortunate event that your product arrives damaged we have you covered.
Simply reach out to our customer service through [email protected] with your order details and provide any necessary documentation or evidence of the damage or loss. We will promptly investigate the issue and, if deemed valid, arrange for a new product to be sent to you at no additional cost.

International Shipping:
Please notice the import & customs duty are not included in the item price so please check with your customs office upon receiving the package.